FAQ's
General Questions
Q: Can I use your website if I am under 18?
A: By agreeing to our Terms of Service, you confirm that you are at least the age of majority in your jurisdiction or have obtained parental consent for using our website.
Q: What laws govern your services?
A: Our Terms of Service and all transactions are governed by the laws of Israel.
Q: How do you handle customer privacy?
A: We are committed to protecting your privacy. Please refer to our detailed Privacy Policy for information about how we collect, use, and safeguard your personal information.
Orders and Payments
Q: How can I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. You’ll be guided through the payment process to complete your order.
Q: What payment methods do you accept?
A: We accept major credit and debit cards and payments through secure payment processors. For more details, visit our Payment Policy.
Q: Can I cancel or modify my order?
A: Orders may only be modified or canceled before they are shipped. Please contact us immediately at kago.msp24@gmail.com if you need assistance.
Q: What happens if my payment fails?
A: Double-check your payment details or try another payment method. If issues persist, contact our support team for help.
Shipping and Delivery
Q: How long does shipping take?
A: Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided at checkout.
Q: Do you ship internationally?
A: [Add details about international shipping or state that it is unavailable.]
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email. Use this link to monitor the status of your delivery.
Returns and Refunds
Q: What is your return policy?
A: We offer returns for eligible items within 30 days of delivery. Returned items must be unused, in their original packaging, and accompanied by proof of purchase. For details, please see our Refund Policy.
Q: How long does it take to process refunds?
A: Refunds are processed within 7-14 business days after the returned item is received and inspected.
Q: Are there any items that cannot be returned?
A: Certain items, such as personalized or final-sale items, are not eligible for return. Refer to our Refund Policy for the full list.
Privacy and Data Protection
Q: What personal information do you collect?
A: We collect information such as your name, address, email, payment details, and browsing data to provide our services. Please review our Privacy Policy for a full breakdown.
Q: How do you use my personal information?
A: We use your personal information to process orders, improve our services, and provide you with personalized experiences. For more details, visit our Privacy Policy.
Q: Do you share my data with third parties?
A: We may share your data with trusted third-party service providers (e.g., payment processors, shipping providers) for order fulfillment and related services. We do not sell your personal information.
Q: Can I manage or delete my personal information?
A: Yes, you have the right to access, correct, or delete your personal information. Contact us at kago.msp24@gmail.com to make a request.
Website Use and Policies
Q: Are there restrictions on how I can use your website?
A: Yes, prohibited activities include uploading malicious code, violating intellectual property rights, or using the website for illegal purposes. For full details, please review our Terms of Service.
Q: How do you use cookies on your website?
A: We use cookies to enhance your browsing experience, analyze website traffic, and deliver personalized content. Learn more in our Privacy Policy.
Customer Support
Q: How can I contact your support team?
A: You can email us at kago.msp24@gmail.com. We aim to respond to all inquiries within 48 hours.
Q: Do you offer support for damaged or missing items?
A: If your order arrives damaged or items are missing, please contact us within 7 days of delivery. Include photos of the damage or the packaging for quicker resolution.