FAQ's
General Questions
Q: Can I use your website if I am under 18?
A: By agreeing to our Terms of Service, you confirm that you are at least the age of majority in your jurisdiction or have obtained parental consent to use our website.
Q: What laws govern your services?
A: All services and transactions are governed by the laws of Israel.
Q: How do you handle customer privacy?
A: We take your privacy seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.
Orders and Payments
Q: How can I place an order?
A: Browse our collection, add your chosen items to the cart, and complete your purchase through our secure checkout system.
Q: What payment methods do you accept?
A: We accept major credit and debit cards through secure payment gateways.
Q: Can I cancel or change my order?
A: Orders can only be modified or canceled before they are shipped. Contact us immediately at kago.msp24@gmail.com if needed.
Q: What should I do if my payment fails?
A: Double-check your payment details or try a different method. If issues continue, please reach out to our support team.
Shipping and Delivery
Q: How long does shipping take?
A: Orders are processed in 2–7 business days. Most deliveries arrive within 10–21 business days depending on your location. Delays may occur during high-demand periods.
Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. Delivery times may vary depending on location and customs processing.
Q: How do I track my order?
A: Once your order is shipped, you will receive an email with a tracking link to monitor your delivery.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, in their original packaging, and include proof of purchase. For full terms, see our Return & Refund Policy.
Q: How long do refunds take?
A: Refunds are processed within 10 business days after your return is received and approved. Additional time may be needed depending on your payment provider.
Q: Are there any non-returnable items?
A: Certain items such as personal care products, custom items, or gift cards cannot be returned. Check our Return Policy for a complete list.
Privacy and Data Protection
Q: What information do you collect?
A: We collect contact, order, and browsing information to fulfill orders and enhance your experience. Full details are in our Privacy Policy.
Q: How is my data used?
A: Your data is used for order processing, shipping, customer support, and website improvements. We do not sell your information.
Q: Do you share my personal information?
A: We only share necessary data with trusted service providers like payment processors and shipping companies.
Q: Can I update or delete my information?
A: Yes. Contact us at kago.msp24@gmail.com to request changes, access, or deletion of your personal information.
Website Use and Policies
Q: Are there any usage restrictions on your website?
A: Yes. Misuse such as fraud, hacking attempts, or illegal activity is prohibited. Please review our Terms of Service for details.
Q: Do you use cookies?
A: Yes, we use cookies to enhance your browsing experience and improve our services. Learn more in our Privacy Policy.
Customer Support
Q: How can I contact your support team?
A: You can email us anytime at kago.msp24@gmail.com. We aim to respond within 24–48 business hours.
Q: What if my item is damaged or missing?
A: Contact us within 7 days of delivery. Include your order number and photos of the item or packaging to help us resolve the issue quickly.